Transforming Healthcare Intelligence

Partnering with a Fortune 100 healthcare organization (name withheld for confidentiality), our team led a complete redesign of a legacy internal analytics platform. The new experience focused on data accessibility, customization, and user-centric reporting—empowering employees across roles to gain actionable insights through a tailored dashboard interface. I led the product design work, balancing complex healthcare data with an elegant and modular UX that scaled across departments.

Enterprise healthcare systems produce an overwhelming amount of data—claims, patient outcomes, operational KPIs, and compliance metrics. But data alone doesn’t drive impact—clarity and context do. This redesign initiative reimagined how internal users across teams could see, understand, and act on data within a customizable web-based experience. The solution introduced user-specific dashboards, real-time data visualizations, and an extensible reporting framework—all aligned to organizational goals and data governance standards. My role was to lead product design strategy, structure a design system, and build out the flexible dashboard architecture from the ground up.

Key Insights & Drivers

  • Data Literacy by Design:
    Many users were not trained analysts. We introduced simplified visual language, inline tooltips, visual thresholds, and natural language summaries to help users understand what they were seeing, not just display it.

  • Real-Time & Scheduled Reporting:
    The new experience supported both live data feeds and scheduled exports. Custom report templates could be saved, shared, and reused—reducing friction for frequent tasks while maintaining compliance.

  • Design System for Consistency at Scale:
    A centralized component library was created, including cards, charts, filters, modal layers, color semantics for data thresholds, and interaction standards for accessibility and performance.

Decisions & Impact

  • Personalization Elevated Engagement:
    After prototyping and testing, customizable dashboards became a central UX feature—not an add-on. User engagement in testing environments rose sharply when control and relevance increased.

  • Modular Design = Scalable Future:
    Every widget and layout was built as a reusable component. This enabled new data sources or views to be integrated without full redesigns—future-proofing the platform and reducing dev overhead.

  • Clarity Without Compromise:
    We balanced regulatory data requirements with clean UI—designing around complexity, not hiding it. Users were given confidence in their decisions through transparent metrics, source labeling, and drill-down options.

  • Trusted Across Teams:
    Though internal, the platform served thousands of daily users. Our design work significantly reduced dependency on custom report building and analyst bottlenecks—allowing non-technical teams to self-serve and explore with confidence.